FAQ

Which payment methods are offered?

You can pay with us using the following payment methods:

- American Express

- Visas

- Mastercard

-Maestro

-Google Pay

-Apple Pay

-Paypal

-Shop Pay

How much are the shipping costs?

The shipping fee is broken down according to the following countries and regions

- Germany: EUR 5.10
- Switzerland: 6.10 EUR
- European Union: EUR 6.10

How long does the delivery take?

If the goods you ordered are in stock, delivery within Germany usually takes place within 5 - 7 working days .

The majority of products are produced to order. If this is the case, the process from order to delivery takes approx. 10 days.

If you have not received a package after this time, please contact our support at: shop@bierkoenig.com , stating your order number.

I received a defective product. What now?

Please do not return defective goods without being asked, but rather contact our support via shop @bierkoenig.com, stating your order number and ideally with photos documenting the defects.